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Discover stylish bottles, tumblers and drinkware for every occasion.

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HERE TO HELP

Frequently Asked Questions

Everything you need to know about shopping with AURA. Have a question? We're here to help.

1. How long does delivery take?

Orders are generally delivered within 3–5 working days across Pakistan. Delivery times may vary depending on your location and courier service.

2. What are the delivery charges?

Our standard delivery charge is Rs. 200 per order. Your order total, including applicable shipping charges, will be shown during checkout.

3. Do you offer Cash on Delivery?

Yes! Cash on Delivery (COD) is available. You can pay the applicable order amount to the courier when your parcel is delivered.

4. Which online payment methods do you accept?

We accept Easypaisa and Bank Transfer for online payments. Please follow the payment instructions provided by our team and share your payment confirmation when requested.

5. Can I cancel my order?

You can request an order cancellation before your order is dispatched. Please contact our customer support team as soon as possible. Cancellation cannot be guaranteed once the parcel has been dispatched.

6. What is your return policy?

Return requests must be raised within 7 days of receiving your order. Please contact our support team with your order details to confirm eligibility and receive return instructions. Returns are subject to our applicable return policy.

7. Do you deliver all across Pakistan?

Yes, we offer delivery across Pakistan. Delivery availability and timelines may depend on your area and courier coverage.

8. How can I contact customer support?

Our customer support is available 24/7. Contact us through WhatsApp for assistance with orders, payments, delivery or returns.

Still have questions?

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Refund & Return Policy

At Auraonline.store, we want you to have a smooth and satisfying shopping experience. If there is an issue with your order, our customer support team is here to help.

1. Returns

We accept return requests for eligible products within 7 days of delivery.

The product must be unused and in its original condition.
The product should be returned with its original packaging and accessories, if applicable.
The product must not be damaged due to misuse, improper handling, or negligence by the customer.
Proof of purchase or order details may be required.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Please provide your order number along with clear photos or a video of the product and packaging.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, clearance, or other applicable reasons. Products that have been used, damaged after delivery, modified, or returned without their original packaging may also be refused.

4. Return Shipping

If the return is due to receiving a wrong, defective, or damaged product, Auraonline.store may arrange or cover the return shipping cost after verification.

5. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through an available payment method agreed upon with the customer.

For Cash on Delivery orders, refund arrangements will be communicated by our customer support team.

6. Exchanges

If you receive an incorrect or defective product, we may offer a replacement subject to product availability. If the exact product is unavailable, our team will discuss the available options with you.

7. Order Cancellation

Order cancellation requests should be made as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

8. Contact Us

9. Policy Changes

Auraonline.store reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be reflected on this page.