Everything you need to know about shopping with AURA.
Have a question? We're here to help.
Orders are generally delivered within 3–5 working days
across Pakistan. Delivery times may vary depending on
your location and courier service.
Our standard delivery charge is Rs. 200 per order.
Your order total, including applicable shipping charges,
will be shown during checkout.
Yes! Cash on Delivery (COD) is available.
You can pay the applicable order amount to the courier
when your parcel is delivered.
We accept Easypaisa and Bank Transfer for online payments.
Please follow the payment instructions provided by our
team and share your payment confirmation when requested.
You can request an order cancellation before your order
is dispatched. Please contact our customer support team
as soon as possible. Cancellation cannot be guaranteed
once the parcel has been dispatched.
Return requests must be raised within 7 days of receiving
your order. Please contact our support team with your
order details to confirm eligibility and receive
return instructions. Returns are subject to our
applicable return policy.
Yes, we offer delivery across Pakistan. Delivery
availability and timelines may depend on your area
and courier coverage.
Our customer support is available 24/7. Contact us through
WhatsApp for assistance with orders, payments, delivery
or returns.
Still have questions?
Our team is here to make your shopping experience easier.
At Auraonline.store, we want you to have
a smooth and satisfying shopping experience. If there is
an issue with your order, our customer support team is
here to help.
1. Returns
We accept return requests for eligible products within
7 days of delivery.
The product must be unused and in its original condition.
The product should be returned with its original packaging and accessories, if applicable.
The product must not be damaged due to misuse, improper handling, or negligence by the customer.
Proof of purchase or order details may be required.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product,
please contact us as soon as possible after delivery.
Please provide your order number along with clear photos
or a video of the product and packaging.
3. Non-Returnable Items
Certain products may not be eligible for return due to
hygiene, safety, clearance, or other applicable reasons.
Products that have been used, damaged after delivery,
modified, or returned without their original packaging
may also be refused.
4. Return Shipping
If the return is due to receiving a wrong, defective, or
damaged product, Auraonline.store may arrange or cover
the return shipping cost after verification.
5. Refunds
Once the returned product has been received and inspected,
we will notify you regarding the approval or rejection of
your refund. If approved, the refund will be processed
through an available payment method agreed upon with the
customer.
For Cash on Delivery orders, refund arrangements will be
communicated by our customer support team.
6. Exchanges
If you receive an incorrect or defective product, we may
offer a replacement subject to product availability.
If the exact product is unavailable, our team will discuss
the available options with you.
7. Order Cancellation
Order cancellation requests should be made as soon as
possible. Once an order has been dispatched, cancellation
may no longer be possible and the order may need to follow
the applicable return procedure.
8. Contact Us
Auraonline.store
📍 Central Plaza Mall, 1st Floor,
Shop No. F34-35, Behind Gul Plaza,
Saddar, Karachi, Pakistan
📞 03002181117
💬 WhatsApp: 03002181117
✉️ Staff.auraonline.store@gmail.com
9. Policy Changes
Auraonline.store reserves the right to update or modify
this Refund & Return Policy when necessary. Any changes
will be reflected on this page.
Track Your Order
Select your courier and enter your tracking number.
You will be redirected to the selected courier's official tracking page.
Choosing a selection results in a full page refresh.
